Warranty & Repair

We guarantee the quality of our luggage with a limited two-year warranty. This covers any functional damage resulting from defects in manufacturing, such as:

  • Cracks or breaks in the shell
  • Wheels, handles, or telescoping handles that break off and are no longer usable
  • Zippers that can no longer be opened or closed
  • Fabric tears that render front pocket fabric non-functional

 

Should any of the above occur, we will repair or replace the luggage for you. We recommend reaching out to us 2-3 weeks prior to your travel date to ensure prompt replacement, as all replacement orders are subject to our standard processing and shipping times. Please note, if an exact replacement is not possible, we will offer a product of equal value.

Our bags and accessories are protected by a limited one-year warranty, providing peace of mind throughout your first year of use. This covers defects in manufacturing resulting in non-functional products, including:

  • Manufacturing defects
  • Handles that are ripped or torn and are no longer usable
  • Zippers that can no longer be opened or closed
  • Fabric tears that render the product non-functional

 

We will repair or replace your product should any of the above occur, within the first year of purchase. We recommend reaching out to us 2-3 weeks prior to your travel date to ensure prompt replacement, as all replacement orders are subject to our standard processing and shipping times. Please note, if an exact replacement is not possible, we will offer a product of equal value.

Need help? Feel free to contact us for questions related to warranty and repair.