We are committed to providing fast and effective order processing. Upon receipt of payment, your items will be dispatched on the second working day. Our team will reach out to you via email or phone to confirm the delivery arrangement.

Our shipping time frame for deliveries is between 3 to 7 working days, ensuring prompt receipt of your purchase.

We provide free delivery island-wide for orders above S$200. For orders below this threshold, a delivery fee of S$20 will be applied.

We understand the importance of accommodating unforeseen circumstances, however, as we aim to dispatch orders promptly, cancellations or changes to orders are not permitted once confirmed.

Nevertheless, if you would like to change your delivery address or postpone the delivery of your order, do give us 2 Full Working Day’s notice in advance of the original delivery date.

We appreciate your understanding that all items are non-refundable, with no trial period offered. However, our limited warranty still applies. Should you wish to exchange a product for a different size or color, we recommend placing a new order, and we will be happy to assist with a return of the original order once received. Please note, we do not offer free delivery for exchanged orders at any amount.

We accept Visa, MasterCard, and PayNow for your convenience.

No, we hold a larger stock in-store. If you cannot find the item you are looking for, please feel free to contact us, or visit our showroom.

Our delivery team will reach out to you within 1-2 working days to address and rectify any such issues.

We guarantee the quality of our luggage with a limited two-year warranty. This covers any functional damage resulting from defects in manufacturing, such as:

• Cracks or breaks in the shell
• Wheels, handles, or telescoping handles that break off and are no longer usable
• Zippers that can no longer be opened or closed
• Fabric tears that render front pocket fabric non-functional

Should any of the above occur, we will repair or replace the luggage for you. We recommend reaching out to us 2-3 weeks prior to your travel date to ensure prompt replacement, as all replacement orders are subject to our standard processing and shipping times. Please note, if an exact replacement is not possible, we will offer a product of equal value.

Our bags and accessories are protected by a limited one-year warranty, providing peace of mind throughout your first year of use. This covers defects in manufacturing resulting in non-functional products, including:

• Manufacturing defects
• Handles that are ripped or torn and are no longer usable
• Zippers that can no longer be opened or closed
• Fabric tears that render the product non-functional

We will repair or replace your product should any of the above occur, within the first year of purchase. We recommend reaching out to us 2-3 weeks prior to your travel date to ensure prompt replacement, as all replacement orders are subject to our standard processing and shipping times. Please note, if an exact replacement is not possible, we will offer a product of equal value.

We appreciate your interest in our products for your corporate gifting needs. Kindly fill out our “Contact us” form to request a personalized order. Our team will get back to you promptly to assist in finalizing the details.

At our company, we pride ourselves on providing premium products at competitive prices. As such, pricing for our corporate clients is evaluated on a preferential, case-by-case basis. We encourage you to fill out our “Contact us” form to begin the conversation.

Yes, our Corporate Gifting team is available to assist with orders of 20 or more items. Please note that this product minimum also applies to corporate personalization. If you require fewer than 20 items, you may place an order directly on our website.

Certainly! We offer personalization options to create a unique and memorable gifting experience for your recipients. Whether you wish to add a company logo or unique initials, we look forward to discussing the possibilities with you.

For corporate orders shipping to the island, we offer free delivery. We can ship your entire order to one location or accommodate drop shipping to each of your recipients, free of charge. If you have an expedited timeline, our Corporate Gifting team can work with you to determine feasibility once we have more details. Let’s connect!

We do not accept returns or exchanges for items that were purchased as corporate gifts. However, our luggage items are backed by a two-year warranty that covers any damage to the shell, wheels, handles, zippers, and other functional impairments. If any of these components break, we will repair or replace them for you. Our bags and accessories come with a limited one-year warranty. If you encounter any issues within the first year of use, we will fix or replace them.

If you’re interested in making a corporate purchase but would like to see the product in person, we encourage you to place an order directly online. Once your corporate order is confirmed, you may return the item for a full refund. Please note that personalized items are made to order and cannot be returned. If you require a digital mock-up for your personalized corporate gifting order, please get in touch, and we would be delighted to assist you.

We eagerly anticipate the opportunity to provide you with exceptional service and fulfill all of your personalized corporate gifting requirements.